Terms and Conditions

Pricing

All our prices include VAT at the current rate.
Our VAT number is GB 559 9285 75

Prices do not include delivery.

Delivery Information

Prices do not include delivery.

There is a delivery charge for all items.

We also charge an additional postage on  large bales, this will be clearly shown in the product description.

Allow up to 28 days for delivery within the UK.

Please enquire for delivery times outside the UK.

Tracking your order

You can track the status of your order by calling 01690 770393.

Secure online payments:

Payments made using this website are secure.  We only process charges once delivery is in progress.

Collect from Brodwaith Embroidery Shop:

You may decide you want to collect your order from us.
Just choose 'Invoice Only' from the payment options, an invoice will be sent to you and once payment has been received your order will be processed for collection.

Please note:  Any delivery charges appearing on your invoice will not be charged if you decide to collect.

Cheques can be made payable to "Brodwaith", and should be sent to:

Brodwaith Cyf,
Pentrefoelas,
Betws-y-Coed,
North Wales.
LL24 0HY

Refund Policy:

We offer a fair refund policy.

If you want to return goods to us for a refund.  We ask that you contact us by phone within 7 days of receiving the goods to inform us of your intent to return the goods and to obtain further information about the return..

Goods should be returned to Brodwaith Embroidered Towels within 30 days of receipt and care should be taken to ensure they arrive in good condition.

Goods that have been customised or embroidered cannot be returned for a refund.

You pay the return delivery charges, using our collection system or by using your own carrier.

Privacy Policy:

Your privacy is very important to us.

Brodwaith Embroidered Towels will only contact you with details of special offers etc if you have requested such information during the checkout process.

If you wish to be removed from our mailing list to which you have subscribed, then you can do so by clicking here unsubscribe

Your details will not be passed on to a third party.

Our website uses cookies to remember returning customers. This does not contain any credit/debit card information.

Would you like to speak to us?

Phone 0845 456 0780 (during office hours) or contact us using our contact form.